Update: Thank you Tiny Teeth for reaching out to discuss our concerns! This shows a committment to your customers and process improvement.
Caveat: Dad taking his 3-yr old for her first dentist appointment ever.
I felt like Tiny Teeth had all the right ingredients for this to go well, but the...
more »Update: Thank you Tiny Teeth for reaching out to discuss our concerns! This shows a committment to your customers and process improvement.
Caveat: Dad taking his 3-yr old for her first dentist appointment ever.
I felt like Tiny Teeth had all the right ingredients for this to go well, but the execution was flawed, for us first-timers. I expect a bit older, more experienced kids, would appreciate coming here. But it seemed like there were several preparations missing for us first-timers. So overall, it was a traumatizing experience, for Dad and Daughter.
If most kids are afraid to have their mouths invaded by a stranger the first time, then there should be a quick primer for us parents, could even be over the phone..."ok here's what to expect and what you can do to help." I felt as a parent I was playing catch-up to best insert myself as a helper in the process. Easy thing to do...prepare the room for first timers by putting the parent's chair next to the patient, rather than realizing when it's almost too late that yeah you need to be sitting next to her.
The position of the TV, while probably helpful for seasoned kids, was not going to help our first-timer, since she had to sit with her head in my lap and couldn't see her show. So she was promised something that couldn't be delivered...doesn't work for toddlers.
I understand that in normal circumstances, the Hygienist goes first, there's a wait, and then the Dentist. But for first timers, can there be an effort to skip the middle wait? You're expecting my scared little girl to open her mouth for a second stranger in a mask after getting a bit of a chance to cool off, so we ended up going through it again.
Again, probably will be a better experience for kids who have seen the dentist before. But for first-timers, I think there could be a few things undertaken to encourage her that the dentist isn't so bad and it'll be fine coming again. She basically said she never wants to go back. I'm sure she won't remember, but that shouldn't be the outcome.